Hi Richard -

Here is what SitePal embed code looks like - highlited below.

Hope this helps,

Gil

SitePal Team

Hi Jo - when looking at your page source code I see the same problem as before - the code is mangled

someone or something inserted giberish into it. If you copy our embed code into your page, and then it gets changed, then of course it will fail.

I can only assume this problem is related to wordpress - but that would be a guess.

Suggest that you inquire with them & see what if anything they have to say.

Show them the original embed code that you are trying to place into the page, and explain what happens to it after it is added to the page. Please let us know what you find out.

We will try to recreate the problem with our own wordpress page. I know that our characters are often used on wordpress so this is surprising.

Let's touchbase when either of us has more info.

Gil

Jo -

Please explain what you mean when you say - "nothing happens".

What specifically is not working?

Hi Jo -

You do not need to re-embed the code each time you change the SitePal Scene.

There is no reason at all to do so. Changes to the character or audio or FAQ requests are automatically reflected in the published Scene without publishing again.

That said - I can't say why your published embed code broke - all I can say is that when we looked at the code we identified that it was broken.

Gil

Yes thank you.

We've reviewed the page and noticed there was some problem with the code structure.

Here's a version of the page with the problem corrected -

http://www.workboy.com/sumit/audiopal1.html

removed the comment tag-//<![CDATA[:

there was some extra syntax within the embed code that was causing it to break.

Hope this helps,

Gil

Hi Jo -

The page does not allow access to source - so it is a blank slate to us.

Is there any way the page source code could be accessed?

Hi Jo -

We can't see the source code for the page - seems to be locked

any idea how to view it?

Also - I know you were in contact with support about this - where did the conversation leave of?

Best,

Gil

Jo -

Below are a couple of good sources that describe how to whitelist a specific email sender

The steps to take depend on the email client software you are using,

In your note to support please include a link to your page where the problem can be seen (scene not loading). We will look into and advise.

http://www.whatcounts.com/how-to-whitelist-emails/

http://www.benchmarkemail.com/help-FAQ/answer/what-is-whitelisting-how-do-i-add-email-addresses-to-my-safe-senders-list-in-my-email-client-or-my-security-software#gmail

Regards

Gil

Hi Rob -

To cancel you Free Trial you can go to the 'Account Info' page and deactivate automatic billing.

Or you can send us a note at support@sitepal.com - and we will take care of it for you.

In case you were billed, at the end of the free trial, you would still have 30 days to ask for a refund, no reason required.

We offer phone support only to Gold and Platinum customers I'm afraid. But email support is unlimited and available to all our customers. Our policy is to respond to support emails within 2 business days - but we typically respond on the same day as well as on weekends. Note that sometimes email responses can get stuck in the spam folder.

Hope this helps,

Gil

SitePal Team

Hi Jo -

Please let me know if the problem has been resolved.

btw - we do have a record of your support query from Nov 15th - which was answered on Nov 17th. Our support response must have been lost in your spam filter.

Regards,

Gil