Pamela -

This is an authorization charge - we do not have your money - not sure how else to put it.

There is no fraud here. SitePal has been out there as a product for years.

If we wanted to cheat our customers we would not be in business for long.

If you prefer we will void the authorization charge right away - but then we would not be able to bill you in 15 days, You would need to remember to log-in and extend your account before the free trial expires.

Or - you can simply deactivate auto-billing for your account (you can do this yourself in your account page).

This will allow you to see that without us taking any action, your money (now being held by your cc provider) will be replenished to your account.

If the authorization is not "captured" (that's the term) the cc provider automatically releases it after a certain number of days.

Let me know how you would like to proceed.

Best,

Gil

Hi -

Yes - they do work on mobile devices including ios/Safari

Regards,

Gil

Hello -

Unfortunately we experienced a service disruption this morning (EST)

We are working non-stop to improve the level of our service and avoid disruption as the service grows.

I apologize for the inconvenience & thank you for your patience.

Best,

Gil

Hi Daniel -

The voice has been restored.

Hope this helps with meeting tomorrow.

Best,

Gil

Understood.

We'll do our best to clear this up.

Hi Daniel -

We've had some technical difficulties with James and we've temporarily replaced that voice with another while we work them out. I hope this will be taken care of by Friday - but can't guarantee it.

Sorry about the inconvenience this has caused.

Regards,

Gil

Hi Giovanni -

If I understand it correctly, you are looking to display the SitePal Scene without mingling the dom object.

I suggest to save the embed code in a new page and to load it as an iframe.

Let me know how goes,

Gil

The SitePal Team

Hi Dom -

We were looking at this issue earlier today and scratching our heads a bit.

We are actually aware of a bug where the vh_sceneLoaded is called more than once (only on FullBody characters) - which we will correct in the next release - but not aware of any case where it is not called at all.

There's a simple workaround for the "more than once" problem btw.

So we had QA perform a review - they created two test pages -

http://www.oddcast.com/support/sync_event.html

http://www.workboy.com/sumit/voki2.html

and tested on desktop, iOS and Android - and I'm told that in all cases the sceneLoaded event did fire.

Can you post a link to your test page? We could borrow your code as posted above, but it would be best to review the same page you did.

LMK,

Gil

The SitePal Team

We provide a TTS service, independent of SitePal that provides this capability.

Please send a note to sales@oddcast.com and we will get back to you with more info.

Regards

Gil

Hi -

When you sign up we run an authorization on your card to that we may (subsequently) bill you in 15 days time.

The authorization may show up on your statement, and may result in a temporary hold - placed by your cc provider. This causes some people to think that we actually billed them - but we did not. Nor are we holding anyone's money.

The authorization automatically expires if not used - so you need not worry.

To elaborate a bit further (for anyone having the patience to read more) - you may wonder why you don't see a similar authorization transaction with some other online services. Well, that's because those services hold on to your cc details and use that information to bill you at a later time. That approach can be very convenient for the customer, but we decided that not holding on to your cc info is the better choice. The authorization method is the alternative.

Thanks for understanding.

Gil

The SitePal team.