Hi Kofi -

Before you do anything else, please grab a fresh copy of the embed code from your account.

This will ensure you use the new html5 characters (not Flash)

Here is the equivalent example in HTML5 - for your reference.

http://www.oddcast.com/support1/setBackground.html

Any special reason you would need the "No Javascript" option? That option is intended only for pages where JS is forbidden, and it displays the (old) Flash version of the character. That said, it should still function on http and https (there is a checkbox to select which one you want)

I strongly recommend to Grab the "Standard Web Page" embed code for best results.

Hope this helps. Let me know how goes.

Gil

Hi Kimberly -

Please send a note to support@sitepal.com and we will take care of it right away.

Or - post your email here and I will look into it for you.

(I will then delete your entry).

Best,

Gil

Please send a note to sales@oddcast.com.

Thanx

Hello François-

Can you provide a link to your page wghere this problem can be seen?

What voice did you use?

Hello -

Can you post a link to your page where the problem is evident? we will look into it right away.

Thanx!

> When i use <BREAK/> , the avatar full-body works indefinitely ?

what voice do you use?

Hello François-

First, different voices can behave in different ways - so it's worth exploring different options.

For some voices an extra comma works.

For most voices - use the 'Break' tag as follows -

Syntax:

<BREAK/>

or

<Break time="1000ms"/>

See further syntax details in the SitePal Client API Reference doc - p. 37.

Hope this helps,

GIl

Sorry about that - I enabled it for your account, should work now.

perhaps log out and log in again?

or clear your browser cache?

I see the option in your account.

Cindy -

Video export has been enabled with 60 minutes of video generation allocated. Additional export time beyond the first 60 minutes of export is at additional cost.

When you proceed to publish your Scene, Video Export should now be available to you.

There are multiple options available - I advise to select the highest quality mp4 format for best results and best compatibility (unless you specifically know which format you need).

Hope this helps,

Gil