Hello!

When copying the SitePal embed code, you need to turn ON the "responsive" option. With the responsive option turned ON your SitePal character's dimensions adjust automatically (as you would expect). 

There are several technical examples on our support examples page that demonstrate this behavior.

See for example - 

https://sitepal.com/api/examples/responsive.html

Please grab a fresh copy of your Scene's embed code - and verify that the 'responsive' option is ON.

Replace the embed code on your web page - and clear your browser cache. 

That should do it.

If it does not behave as expected after doing so - please send us a note to support@sitepal.com, and include a link to your web page where the problem can be seen. We will look into it and advise further.

Regards,

Gil

The SitePal Team

Hello!

To locate your character library:

Select the Models tab in the editor - and then "my library".

Hope this helps,

Regards

Gil

Sami - 

A fix has been deployed for this problem.

Please take a look (you may need to clear your browser cache)

Thanks for alerting us. 

Gil

Sami - 

We see the problem - looking into it now. Will advise.

Gil

Hello!

This issue has been fixed & verified. Apologies for the inconvenience.

Please try again to upload your custom loader & let us know if any problem is encountered.

Best regards,

Gil

The SitePal Team

This will be resolved this week.

If time sensitive, please send us your animated gif loader - and we will set it up for your account.

Please email to support@sitepal.com

Regards,

Gil