We will send an email out to all customers when the 2D and 3D characters in HTML5 launch. In the meantime - we will communicate progress via posts on the SitePal facebook page.

Hi,

We've seen this issue before - try logging out & then clear your browser cache, here's how -

http://www.refreshyourcache.com/en/home/

Then try again. Or try a different browser.

Let me know,

Regards

Gil

We are aware of problems with email deliverability - we're looking further into it.

yes - I believe so - though it may land in spam

The full body avatars fully function on mobile. They are implemented in HTML5.

The classic avatars not just yet - this update will be coming soon.

For the time being, if you are using classic characters, you may want to try out a beta version of HTML5 player ( it should work fine on mobile).

To do so - change the last parameter in the embed code from 9 to zero.

Example -

http://vhss-d.oddcast.com/vhost_embed_functions_v2.php?acc=16187&js=1"> language="JavaScript" type="text/javascript">AC_VHost_Embed(16187,300,400,'',1,1, 2373143, 0,1,0,'e28412a30d92ae22e89db3cbddae83be',0);

Not at all. If it works for you it will keep on working.

Hi Marrie -

Actually we have just recently updated our embed code to function on both http and https.

So if you go to 'share' and pick up the embed code, you may notice that there is no "secure" and "non-secure" option. The same embed code works for both cases. Progress :-)

Regards

Gil

Hi Maciej -

Other priorities have taken precedence - but we will look into and advise. It is on our list.

Gil

Howard - we are not immediately able to spot any problem with AI. Can you please post a link to your web page where the problem can be seen? If you prefer you can send us the link to support@sitepal.com

Thanx!

Gil